QA & Technical Support Analyst

Position Location: St.-Petersburg / hybrid / remote

Position Description

We are looking for a motivated and detail-oriented QA and Technical Support Analyst to join our global team.

You will participate in the quality assurance and testing of Esprow’s products, contribute to user onboarding and support activities, and collaborate closely with development, product, and client-facing teams. This is an excellent opportunity to grow your skills in a dynamic, international, and fast-paced environment.

This role offers long-term growth opportunities tailored to the individual’s interests and strengths. Depending on your evolving goals and initiative, you will have the chance to deepen your expertise in Quality Assurance or Technical Support, or gradually transition into related areas such as software development, project management, or product analysis. We actively support professional development and encourage internal mobility for those who are eager to grow.

Position Responsibilities

-    Contribute to QA testing efforts of Esprow’s products, carrying out testing of new product features and liaising with the project manager and development teams to resolve issues before release to clients.
-    Create detailed, comprehensive, and well-structured test plans and test cases. If necessary, communicate with internal teams or clients to identify system requirements and expected system behaviour.
-    Analyse test results to ensure quality of the software and recommend preventive and corrective actions.
-    Stay up to date with testing tools and best practices to support ongoing QA improvements.

Position Requirements

-    Understanding of software development lifecycle (SDLC) and testing principles.
-    Familiarity with QA processes, including creating and executing test plans.
-    Basic knowledge of web and desktop application architecture.
-    Exceptional attention to detail — the kind that ensures nothing slips through the cracks and every issue is spotted before it reaches the client.

Bonus Skills (optional, but would be a plus)

-    Experience with manual and/or automated QA testing of desktop and web applications.
-    Experience creating and maintaining test plans and executing tests before product releases.
-    Knowledge of the FIX protocol and experience with FIX testing tools.
-    Experience working with databases, Git.
-    Familiarity with messaging protocol concepts such as request/reply, subscriptions, dictionaries, message structure, transports (at least TCP), and so on.
-    Customer support related experience.
-    Bachelor's degree in Computer Science, Information Technology, Engineering, or similar technical field.

Ideal Personality

-    A thoughtful and reliable individual who takes ownership of their work and follows tasks through to completion.
-    Comfortable working independently and managing their responsibilities in a structured and self-driven way.
-    Naturally detail-oriented and committed to delivering high-quality work.
-    Open-minded and curious, eager to learn new tools, technologies, and improve existing processes.
-    Technically inclined, with a methodical mindset and a strong desire to understand how complex systems work.
-    Organized and able to manage multiple tasks, priorities, and timelines effectively.
-    A supportive team member who contributes steadily and consistently, and who can collaborate in a quiet, focused manner when needed.
-    Calm and adaptable when facing new challenges or changing priorities.

Benefits You Will Enjoy

-    Full time position (mix of onsite and remote).
-    Competitive package.
-    Career path in a technology company with many talented people.
-    Opportunity to take more responsibility and gain professional experience in financial markets.

About Esprow

Esprow is a highly innovative and fast-growing technology company with some of the world’s highest profile financial institutions as our clients. Working with us, you will be exposed to innovative and cutting-edge technologies and be involved throughout the application development cycle. Our Esprow Enterprise Testing Platform (ETP) is unique in the market for API lifecycle management, and automated certification, testing, and simulation of financial trading solutions. With presence in New York, London, Singapore, and Tokyo, we deliver our technology to clients across the globe.

If you are interested, please reply with your latest CV, along with your current and expected compensation package to [email protected]