Client Relationship Manager (Technical Account Manager)

Position Location: St. Petersburg / Remote (within EU)

We are seeking a proactive and relationship-driven Client Relationship Manager (Technical Account Manager) to oversee strategic engagement with our clients in the financial technology space. You will act as the primary point of contact for key accounts, ensuring high satisfaction, retention, and long-term value realization from Esprow’s software and services.

This role blends client success, technical account management, and consultative engagement. While a technical understanding of our solutions is essential, your focus will be on building trusted partnerships, coordinating software deployments, and acting as the client’s internal advocate. The ideal candidate will have a background in software or technology and experience supporting clients through software release cycles to ensure successful rollouts and minimal operational disruption.

Position Responsibilities

-    Own and manage relationships with assigned client accounts, ensuring their long-term success and satisfaction.
-    Serve as the primary liaison between clients and internal teams (Product, Sales, Support, Engineering), ensuring that client needs and expectations are clearly understood and met.
-    Lead onboarding efforts for new clients, coordinating implementation activities and supporting software rollout planning.
-    Facilitate regular business reviews, performance check-ins, and feedback sessions with clients to track progress and uncover new opportunities.
-    Coordinate with internal teams and clients during software release cycles — including preparing release notes, communicating upgrade plans, and ensuring clients are ready for version changes.
-    Identify account expansion opportunities (upsell/cross-sell) and support the Sales team with relationship insights and strategic context.
-    Gather and relay client feedback to inform product roadmap and enhance the user experience.
-    Represent Esprow at industry events, client meetings, and product demos/webinars when needed.

-    Manage small client-facing projects such as product upgrade coordination, user training rollouts, and other time-bound deliverables, ensuring timely execution and communication across teams.
-    Define and follow clear steps for each project, coordinating internal and external stakeholders, and keeping track of progress, risks, and next actions.

Position Requirements

-    3+ years of experience in client success, account management, or relationship management roles, ideally within a FinTech or SaaS company.
-    Strong verbal and written English skills (upper-intermediate or higher), including clear and professional email etiquette, as well as comfort leading video and in-person conversations.
-    Ability to understand and clearly explain technical concepts and procedures to both technical and non-technical stakeholders.
-    Familiarity with enterprise software environments and client integration workflows, ideally in API-based systems or financial messaging protocols (e.g., FIX).
-    Experience in software release management or technical project coordination, including preparing release communications and working with clients to plan and execute upgrades.
-    Proven ability to build trusted client relationships, manage expectations, and collaborate with internal teams (including Product, Engineering, and QA) to deliver value throughout the software lifecycle.
-    Comfortable with discussing moderately technical topics and able to act as a bridge between business and technical teams.
-    Ability to thrive in a fast-paced, international, and collaborative environment.
-    Strong problem-solving, organizational, and multitasking abilities.

-    Experience managing small-scale technical projects or operational processes involving multiple stakeholders.

-    Ability to organize workflows step by step, with strong attention to timelines and dependencies.

-    Familiarity with project management tools such as Jira or similar platforms is a plus.

Nice to have:

-    Experience working with clients in capital markets, investment banks, or trading platforms.
-    Understanding of FIX Protocol, API lifecycle, or test automation tools.
-    Experience supporting upsell/cross-sell efforts or managing account renewals.
-    Background in software development, QA, or technical support roles, with familiarity in software delivery processes and release coordination.
-    Bachelor’s degree in Business, Computer Science, Information Systems, or a related field.

Ideal Personality

-    Empathetic and client-oriented, genuinely committed to helping clients succeed.
-    Strategic thinker who can spot both risks and opportunities within accounts.
-    Confident and composed in executive conversations, with a consultative approach.
-    Highly organized, responsive, and attentive to detail.
-    Self-starter who takes initiative and drives outcomes independently.
-    Passionate about technology and eager to stay up to date with product capabilities.

Benefits You Will Enjoy

-    Full-time position (mix of onsite and remote).
-    Competitive package.
-    Career path in a technology company with many talented people.
-    Opportunity to take more responsibility and gain professional experience in financial markets.

About Esprow

Esprow is a highly innovative and fast-growing technology company with some of the world’s highest profile financial institutions as our clients. Working with us, you will be exposed to innovative and cutting-edge technologies and be involved throughout the application development cycle. Our Esprow Enterprise Testing Platform (ETP) is unique in the market for API lifecycle management, and automated certification, testing, and simulation of financial trading solutions. With presence in New York, London, Singapore, and Tokyo, we deliver our technology to clients across the globe.

If you are interested, please reply with your latest CV along with your current and expected compensation package to [email protected]